On May 4, after close to two months under a strict movement control order, the Malaysian government started lifting restrictions, allowing for most businesses to resume their operations –provided they follow strict ‘SOPs’ (standard operating procedures). They’ve also called for people to observe social distancing and practice good hygiene.
Some parties (and medical experts) have decried the move as premature, since the number of daily cases are still at the time of this writing in the double digits. With the upcoming Hari Raya celebrations, there is fear of a second wave of infections, which might be worse than the last.
This has not been helped by the indecisive policies and often rushed announcements that are clearly not thought through, as well as conflicting statements from different ministries – which has caused even more confusion among businesses and the public.
For example, our health DG has asked everyone to wear face masks to reduce the probability of transmitting/contracting the disease. On the other hand, our Senior Minister has said that businesses are not allowed to turn customers away if they choose not to wear face masks . Also, interstate travel isn’t allowed to avoid people travelling back to their hometowns during the festive season, BUT up to 20 people are allowed to visit relatives on the first day of Hari Raya (provided they don’t travel between states). Idk about you, but 20 people still sounds like a mass gathering to me – and a comment on FB sums it up best: “Apparently the virus needs to take a holiday too so they’ll be like ‘oh it’s the first day of Raya, let’s take a break from infecting people'”.
The constant call from the gov is to ‘adhere to SOPs’, but nothing much has been put into place to ensure this is enforced. To put it more accurately, it is IMPOSSIBLE to enforce due to the lack of manpower. People are inherently undisciplined (just look at the United States) and without strict enforcement, you cannot rely on them to police themselves. Already, over 1,000 vehicles tried their luck at travelling interstate to ‘go back to their hometowns’ despite knowing it was a clear violation and were turned back at the border. And these are just the ones the police managed to stop. How many more slipped through the cracks, we’ll never know.
But hey, I’m just an ordinary person going about my daily life – so let’s see how many places are actually adhering to the ‘SOPs’.
Task: Buy lunch
Venue: Soon Lok, Bandar Puteri Puchong
To avoid going out and to minimise the risk of outside contact, the fam and I have been cooking most of our meals at home – but in the last two weeks we’ve gone out once or twice for takeaway. Went to Soon Lok, which has always been my preferred place for roasties (roast duck, chicken and pork). They’ve expanded some of their offerings to include convenient ready-packed meals, kuih and drinks. The resto is not yet open for dine-in, and there weren’t many customers during my visit.
- Red strips of tape outside the shop indicated where customers are supposed to queue.
- Most customers followed the rules and waited for their turn.
- Staff followed good hygienic practices and wore face masks and gloves.
- After placing an order, the staff gave me a number placard and I collected the order when the number was called.
- The display area can be a bit problematic, as some customers move to the front to see what’s on display and ignore the line. When calling out an uncle for not lining up, he said “I’m just looking” but he was clearly too close for comfort.
Task: Buy vegetables and groceries
Venue: 3 Onions, Bandar Puteri Puchong
3 Onions is a fresh grocer / convenience store that sells vegetables and daily goods. I took the mom out for our weekly grocery run, and she popped in while I waited in the car. While I didn’t go in, I could clearly see from the outside that NO SOPs were followed.
- ‘Desk’ at front where customers are supposed to leave their names and phone numbers for tracking purposes was completely ignored by everyone who went in because it was hard to see. Even the Mom went in straight. I asked her later if she saw the table and she said she didn’t. Most other shops have an attendant to ensure that you fill in the details, this shop didn’t.
- No crowd control. Customers waltzed in and out freely.
- No temperatures were taken.
- Mom reported that the shop was packed, and there was no social distancing whatsoever.
We were supposed to go to another store to buy groceries, but the line stretched almost the whole block so we went to 3 Onions instead. In retrospect, if you aren’t rushed for time, then go to a shop with better crowd control, even if you have to wait in line.
Task: Buy bread for breakfast
Venue: Berry’s Cake House, Puchong Batu 14
This is the closest decent bakery near my place, so we usually come here for bread and pastries.
- Excellent crowd control. Staff is stationed at the entrance to ensure that only five customers are allowed into the shop at any time.
- Temperature is taken at the front door and the staff ensures you sanitise your hands.
- Clear demarcation where you’re supposed to line up. Good flow despite the small space.
- Customers write down their name and phone number at the counter during check out. Although they don’t seem to have the SeLANGKAH QR Code so everything has to be written down manually.
So out of the three places I visited, one adhered strictly to SOPs, one could do with improvement, and one did not follow the SOPs at all.
I understand that it’s going to be difficult for the authorities to investigate all complaints and enforce the rules – which is why it’s imperative for us to be smart consumers and protect ourselves. Here are some things my fam and I adopt that I think can be helpful:
A) Shop on Weekdays
If you’re working from home or don’t have to go to the office every day, try to do your grocery runs on weekdays. Since many companies are now up and running again, people have gone back to doing their marketing on weekends, resulting in massive traffic (and human) congestion. I currently go to work on a rotational basis (2 days in the office, 3 working from home), so this has given me the flexibility to go out grocery shopping on weekdays. But for those who don’t have that option:
B) Shop Online
With many people opting for delivery services, getting a delivery slot might prove difficult – so self pickup may be an option. Some major supermarkets such as AEON Big offer ‘drive-through’ services whereby you place an order and they’ll have your things ready at a specific time; all you need to do is pick it up.
C) Go to Supermarkets
Some people prefer going to wet markets because produce is apparently fresher and cheaper – but many wet markets have poor control and poor hygiene (case in point: The PJ Old Town Wet Market and the Selayang Market were both fenced off after they were identify as coronavirus infection hubs). Major supermarkets have better crowd control and also better hygiene, so if you’re really concerned about safety and health then you might have to consider sacrificing ‘freshness and variety’. Personal opinion: I also think that the crowd is less rowdy in supermarkets – have you tried jostling with loud-mouthed aunties trying to snatch up the best shrimp (pre-coronavirus)? Well, these same aunties have NOT adapted to a new normal, lol.
D) If they won’t distance themselves, distance YOURSELF
People cutting queues is a pet peeve of mine. Unfortunately, we have a lot of uncouth peasants running around who don’t know what queueing up is, and they will attempt to jostle to the front in a bid to get what they want faster than everyone else. Depending on the situation, I will usually tell them (politely first, of course!) queue up, or advise them that even if they’re ‘just looking’, they need to observe social distancing.
BUT I’ve also met people who get really defensive and rude when you tell them nicely, so if you don’t want to cause a scene, then distance yourself and let them rejoice in their hollow victory.
How are social distancing measures being adopted in your area? Are people following SOPs? Let me know in the comments section below. Til then, stay safe !
8 thoughts on “Are Shops Actually Observing SOPs? – An Ordinary Malaysian’s Observations”
You’re from malaysia?
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Yes I am 🙂
I went to the store yesterday to get some mochi ice cream which my daughter said they’d started to stock. I was shocked how many people were there and some were even coughing!!! No-one was wearing face mask as they are not mandatory here (probably bc there is a shortage). I’d rather shop online and order food delivered than encounter this again!
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I want to believe that everyone can follow social distancing rules, but based on observations I’m afraid that people are just not able to follow – so the next best thing is to take steps to protect ourselves. We do our grocery shopping in bulk to reduce the number of times we have to go out, and we order online too sometimes (although delivery slots are hard to get). Stay safe!
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Yes, delivery slots are difficult to find that’s why I have reserved ones for myself till June 😂
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Many mini markets and shops around here, thankfully, have been following the health protocol since the beginning. But I still see young people on the road riding the motorbike without masks. I want to smack down them too…
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I think it’s hard for people to follow new rules as they’re so used to doing things the old way. But looking at how things are going with the pandemic, they will have to adapt. Recently a lot of people tried their luck at returning to their hometowns for Hari Raya even though interstate travel wasn’t allowed except for emergencies.. in the end the government had to ban it altogether and issue compounds for those caught violating orders. It makes things difficult for people who are actually following the law 😣