Bad Service – Xian Xian Restaurant, Bandar Puteri Puchong

This is the third time I’ve dined at Xian Xian Restaurant in Bandar Puteri, Puchong – and the last.

Why? The service there is just really bad. Fool me once, shame on you, fool me twice..

My first visit was actually okay: you can read the review here

The second time we went, they forgot our orders and as a result, the items took forever to arrive. This time around, I went with my fam (coz my dad wanted to eat here) and again, they forgot our orders: something as simple as beverages and they had to be reminded several times for them to finally fetch plain water. The restaurant was not even full, the table next to ours who arrived later than us had their drinks first – and then they waited for the longest time for food to arrive as well. Really poor quality control in the kitchen or along the service line. System for taking orders should be improved.

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Ordered: 4 Heavenly Kings Stir Fried vegetables with belacan – aubergine, lady finger, bitter gourd and onions came with bits of seafood like shrimp and squid. The belacan was very salty and quite overpowering, but okay with rice.

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Tofu with minced meat was decent. Silky, bouncy tofu mixed with spring onions, pork bits, mushrooms and carrots.

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Deep fried squid with salted egg yolk. 

Squid wasn’t the freshest as it was tough and chewy, while there was barely a salted egg yolk flavour. It tasted like regular tempura battered squid.

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Their ‘specialty’ was the Hakka Chicken. This tasted okay, a bit oily. The bigger chicken pieces weren’t cooked thoroughly and were still raw in the middle. ._.

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And finally, fish maw soup with seafood. I think this was the best – clear and flavourful, with lots of ingredients in it.

They served complimentary dessert, but my cup of herbal jelly was spoiled. Instead of a clear bounciness, it was slimy and tasted powdery. I was really fed up by then and just wanted to leave, but my mum went and told the lady boss about it and she claimed that it was made just this morning so there shouldn’t be any problems (there were no probs with the desserts served to my family so I guess it was just bad luck).

Meal came up to RM122, which was reasonable. The food isn’t bad, but for this kinda service…. meh.

PS: We had finished our meal and the table next to us (who got their drinks first and had been waiting for over half an hour) still hadn’t gotten their food yet. Note that the resto was only half full at that time.

Xian Xian…. last time I’m coming here. kbai

Xian Xian Restaurant 

19G, Jalan Puteri 2/6, Bandar Puteri Puchong,

Bandar Puteri, 47100, Puchong.

016-338 0410 / 018-212 8863
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Author: Luna

Bibliophile/foodie. Drop me a line at erisgoesto@gmail.com

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